Students wishing to grieve an alleged violation of the School's policies shall first contact the person he/she believes to be responsible for the matter being grieved (the respondent). The grievant shall contact the respondent within twenty (20) working days of any occurrence giving rise to the grievance and shall attempt to resolve the grievance informally. For example, if the complaint involves the trainer/instructor of a course, the student should contact the trainer/instructor to attempt to resolve the issue. If the complaint is not resolved at this level, the students should schedule an appointment with the Director of Studies for the next level of review.
If, in the judgment of the student, there is no satisfactory resolution of the complaint at the program director level, the student may submit a written statement of the complaint to the attention of the divisional dean in which the student is enrolled. At the discretion of the divisional dean, a meeting shall be arranged between the parties. The divisional dean shall attend such meeting(s) in order to resolve the grievance. The divisional dean is responsible for administering the student complaint procedure and may, when appropriate, make recommendations for a resolution.